Terms and Conditions

ORDERS & DELIVERIES

Order processing time can take up to 72 hours on all orders Monday – Friday.
No items are dispatched for delivery until full payment has been processed.
Payment to be completed by deposit to GOOD ENERGY bank account upon invoice using invoice number and your name as reference.

Shipping usually takes 4 – 5 working days depending on your location.
Rural delivery addresses may not be covered by our couriers and an alternative address may be required. Orders can be delivered throughout New Zealand for any valid delivery address.

Please supply full address details at the time of your enquiry so that freight /courier charges can be calculated accurately. These will be added to your invoice and emailed out to you for full payment prior to order confirmation and dispatch.

All products are available subject to current availability and stock.
Pricing will be supplied at the time of enquiry and will only be valid for 7 days.

RETURNS POLICY

Items can only be returned with the approval of Good Energy.
In the unusual event that you have changed your mind, about a product you have purchased, you must contact Good Energy within 7 days from the date which it was received.
Goods accepted for credit or refund (at our discretion) must be delivered at the buyer’s expense in the original condition and packaging (which must include any manuals and documentation which were provided with the original packaging).
You may incur a restocking fee of up to 20% as this is to cover administration and handling fees, although every returns case will be assessed accordingly. A refund can only be given on products returned in original condition.

Items that have been connected or used can not be returned unless there is a manufacturers fault with the item. Batteries can not be returned under any circumstances unless following assessment and inspection a manufacturers fault has been detected.